Product FAQ

Products cannot be returned without prior approval from our Customer Relations department. Please contact our manufacturer’s representative for your area to inquire about a possible return.

Ojeda USA has representation across the United States, and Canada. Please search for our manufacturer’s representative in your area to request a quote.

It’s best to submit your purchase order to our manufacturer’s representative for your area. Purchase orders can also be e-mailed to orders@ojedausainc.com

Lead times vary by model and the options selected, however, most units are in stock and can be shipped within 1 or 2 days.

Ojeda USA products are covered by a 3-year parts & labor warranty and a 5-year compressor warranty. Refer to our resource page for a full description of our product warranty.

Products are proudly manufactured in Mexico City, MX and distributed through our distribution and headquarters in Spartanburg, SC.

You can call our Technical Service department for troubleshooting assistance. Call 800-532-2816. We are available from 8 a.m. to 5 p.m. EST. You can also connect with our Technical Service staff through our website, or emailing service@ojedausainc.com